Additional Support

The external Agencies listed below offer assistance to those requiring help or information regarding issues surrounding caring, housing, poverty etc..



    Carers Allowance

+353(1) 704 3000 ext 48940
Locall: 1890 92 77 70

    Carers Northern Ireland

Provides expert advice, information and support.

+44(0)28 9043 9843

    Citizen's Information Centres

+353(1) 704 3000 ext 48940
Locall: 1890 777 121 Monday to Friday 9am - 9pm

    Crossroads Care

A local charity that helps support sick or disabled children and adults, children/young people who care for a family member as well as helping elderly isolated people who could go a whole week without speaking to anyone.

+44(0)28 9065 3080

    Family Carers Ireland

Fairness for Carers Careline

1800 240 724

    NICCY - NI Commissioner for Children and Young People

The job of the Commissioner is to safeguard and promote the rights and children and young people.

+44(0)28 9031 1616

    Young Carers – Barnardo’s

Barnardo’s believes in children regardless of their circumstances, gender, race, disability or behaviour. Our purpose as a charity today is to transform the lives of the UK’s most vulnerable children. See website for contact information

    Health Service Executive

8am - 8pm Monday to Friday, 10am - 5pm Saturday

Callsave: 1850 24 1850
Phone: 041 6850300


Benefits / Finance / Poverty

    Advice NI

Provides leadership and services to members and ensure accessible advice services across Northern Ireland.

+44(0)28 9064 5919

    HSE Benefits Services

+353(4)1 685 0300

    Christians Against Poverty

A national organisation specialising in debt counselling for people in financial difficulty, including those In need of bankruptcy or insolvency. It also provides Job Clubs for those seeking employment and Fresh Start Courses for people looking to overcome addictions and dependencies.

+44(0)800 328 0006

    Citizens Advice Bureau

+44(0)300 1 233 233

    Citizens Information

Citizens Information phone service (CIPS) is a nationwide service.

+353 761 07 4000 – Monday to Friday – 9am to 8pm

    Debtline NI

+44(0)800 043 0550

    NI Direct

Information and Services – see website for specific telephone numbers.

    Presbyterian Children’s Society

Supporting children and their families facing adversity and financial hardship.

+44(0)28 9032 3737

    Storehouse Belfast

Fighting food poverty from the heart of the city.

+44(0)28 9023 6333


Housing / Homelessness

    Focus Ireland

Working to end homelessness

+353(1) 881 5900

    Housing Advice NI

The home of independent housing advice in Northern Ireland.

+44(0)28 9024 5640

    NI Housing Executive (NIHE)

+44(0)3448 920 900

    Simon Community

We aim to reach out to support and campaign for people who are experiencing homelessness, and particularly those for whom no other provision exists.

+44(0)20 7485 6639


Threshold is a housing rights organisation that works particularly on behalf of households experiencing poverty and exclusion. It achieves this by campaigning for suitable housing delivered on a rights-based approach and by formulating innovative approaches and solutions to existing problems through research and lobbying. Threshold provides free, independent, confidential information, advice and advocacy on housing issues.

01 635 3651



    Beacon, Supporting Mental Wellbeing

Beacon believe that Social Care is an essential public service that provides day-to-day care and support where needed, to enable people to live full and active lives.

+44(0)28 9032 8474


Counselling / Suicide / Bereavement


A voluntary organisation operating in NI that aims to promote a deeper understanding of Christian marriage, and to offer couples the means to safeguard and nourish their marriage and family relationships. Offering help with: Marriage and relationship counselling; Marital sex therapy; Advice on fertility and wellbeing; Marriage preparation; Marriage enrichment.

+44(0)28 9023 3002

    The Irish Childhood Bereavement Network (ICBN)

Supporting Parents, Carers and Bereaved Children.

+353(1) 679 3188

    The Big House

The Big House exists to help young people to know God’s love as they encounter Jesus and are cared for by the church, especially when they are dealing with difficult issues or circumstances.

+44(0)28 9066 4300

    Cancer Focus NI

Provide care and support services for cancer patients and their families.

+44(0)28 9066 3281

    The Counselling Centre

The Counselling Centre is a non-profit organisation providing professional counselling, psychotherapy and training services in the south of Ireland.

+44(0)21 427 4951

    Citizens Information

If you have recently lost someone close to you or know someone who has recently been bereaved, this will guide you through the immediate things that you must do following a death. Also highlights some of the state and voluntary services here to support you.

    Cruse Bereavement Care

A national charity which exists to promote the wellbeing of bereaved people, for adults, children and young people.

+44(0)28 9043 4600 or
+44(0) 844 477 9400

    Families Strengthening Families

We are a charitable organisation, built on Christian principles, which supports, encourages and strengthens the family through education and resources.

+353(6)1 396 123


A Churches’ Initiative on Suicide.


A friendly, caring group of people who will walk alongside you through one of life’s most difficult experiences. You don’t have to go through the grieving process alone.

Check the website to find a meeting near you.

    Health Service Executive

Contact the HSELive team, Monday to Friday, 8am-8pm, Saturday 10am-5pm.

+353(4)1 6850 300
Callsave: 1850 24 1850

    The Irish Hospice Foundation

Striving for the best care for end of life for all.

+353(1) 679 3188

    Pieta House

Pieta House provides a free, therapeutic approach to people who are in suicidal distress and those who engage in self-harm.

1800 247 247


24hr support for those in distress or despair.

+44(0) 808 808 8000

    Lighthouse Ireland

Public initiative for the prevention of suicide.

+44(0)28 9075 5070


Public initiative for the prevention of suicide and self harm

+44(0)28 9080 5850
Freephone +44(0)800 088 6042

    PIPS Programmes

A social enterprise that develops and delivers suicide prevention, resilience building and mental health training.

+44(0)28 9028 7836


Provider of relationship support, and every year we help over a million people of all ages, backgrounds and sexual orientations to strengthen their relationships.

+44(0)300 100 1234

    Reach Out Ireland

Helping you get through hard times.

    Samaritans Helpline

Listening ear to those in distress.

+44(0)845 790 9090

    Samaritans ROI

116 123 (free to call)

    Sands (Stillbirth and neonatal death charity)

Providing support for bereaved parents and their families.

+44(0)774 099 3450

    Wave Trauma Centre

Providing care and support for people affected by 'the troubles’ in Northern Ireland

+44(0)28 2766 9900


Health organisations

    Aware (formerly Aware Defeat Depression)

The only charity in Northern Ireland working exclusively for those with depression. The focus is to educate and provide support to people on the illness of depression.

Helpline +44(0)84 5120 2961


Essential information from the UK’s leading diabetes organisation.

+44(0)28 9066 6646

    Eating Disorders Association (NI)

EDANI exists to provide support, information and understanding nationally to people with eating disorders as well as their families and friends

+44(0)28 9023 5959


Advice and information for people living with or affected by epilepsy

+44(0)808 800 5050

    Inspire Mental Health

Providing support services to people with mental health conditions through our suppoted housing, day opportunities and advocacy services.

+44 (0)28 9032 8474

    Macmillan Cancer Care

If you or someone you know has been diagnosed with cancer, you’re not alone. Find out what to expect, get information, practical advice and support, hear from experts and read about other people’s experiences.

+44(0)808 808 00 00

    Mental Health Ireland

Mental Health Ireland is a national voluntary organisation which was established in 1966 as the Mental Health Association of Ireland. MHI’s aim is to promote positive mental health and wellbeing to all individuals and communities in Ireland. We have a network of 92 Mental Health Associations throughout the country, all led by volunteers. Our Mental Health Associations fundraise to organise outings and events for those struggling with mental health in their communities.

+353(1) 284 116


Support for people recovering from severe mental illness.

+44(0)28 9040 2323

    Stroke Association

Helpline +44(0) 303 3033 100


Human Trafficking

    Crimestoppers ROI

Call 1800 25 00 25 or

    Department of Foreign Affairs and Trade

Human trafficking is a form of slavery. It’s a crime and a human rights violation. And it’s happening in Ireland. Let’s end it now.

1800 2500 25

    The Irish Council for Civil Liberties

The Irish Council for Civil Liberties (ICCL) is an independent, non-governmental organisation that works to promote and defend human rights and civil liberties. While its primary focus is campaigning for human rights and civil liberties, it also carries out research and makes submissions on legislation, as well as monitoring state action.

+353(1) 799 4504

    Migrant Help

A leading national charity offering support, guidance and accommodation to vulnerable migrants across the UK.

+44(0)13 0420 3977

    NI Council for Ethnic Minorities (NICEM)

NICEM puts people in touch with groups who offer support to minority ethnic groups and can also help with racial discrimination and limited migrant advice.

+44(0)28 9023 8645


Gender Orientation and Identity


An organisation dedicated to supporting, empowering, educating, and offering friendship to everyone in the LGBT community.

Lesbian Helpline +44(0)28 9023 8668
Gay Helpline +44(0)28 9032 2023

    Gay and Lesbian Equality Network (GLEN)

The Gay and Lesbian Equality Network (GLEN) exists in order to achieve full equality for lesbian, gay and bisexual (LGB) people in Ireland, and relief from all forms of discrimination and exclusion, direct and indirect.

+353(1) 672 8650

    LGBT/Rainbow Project

Providing Health and Wellbeing support services to lesbian, gay, bisexual and/or transgender people and their families.

+44(0)28 9031 9030


Outhouse is the resource and community centre for the lesbian, gay, bisexual and transgendered communities in Dublin, open seven days a week. Outhouse is also home to a number of other projects provided by other organisations like the Gay Mens Health Project Outreach Service, BelongTo and Greenbow.

+353(1) 873 4999

    Transgender NI

TransgenderNI is the hub of information for transgender, non-binary, questioning and intersex people and those who support them across Northern Ireland.